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Terms of Use

Registration

By signing up to our website andOrdering food from Foodi5.in, you are agreeing to the terms and conditions of sale, which apply to all transactions on Foodi5.in. signing up to the service means we must have the following information:

We sell food only on our portals to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the 'on screen confirmation' immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at foodi5 shall require new payment details entered. It is your responsibility to keep your password secure.

Product Prices

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your debit/credit card shall only be charged for items dispatched to you. Prices of goods includes the delivery charge. We do endeavour to keep to the ingredients in the menu description but things are sometimes beyond our control when products become unavailable, we reserve the right to make certain changes to the menu if this is the case.

Gift Vouchers

1. Vouchers cannot be exchanged or refunded for cash.

2. Vouchers can be used towards the purchase of goods at a higher price than their face value upon payment of the difference. No change or credit will be given for unused portions of a voucher.

3.Foodi5 is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not.

4. Vouchers are only valid for the amount printed next to it.

Delivery

Our minimum order for delivery is one week subscription. We deliver personally to your home or office between 7AM to 10AM, Monday to saturday. you will be given an option of available delivery dates in your location/area sent to you by email after checkout and payment. We make all our food fresh, so all orders placed will be given a delivery choice a minimum of 6 days order.

If you call us on the day, we will also be able to give you an approximate time window for delivery.

We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.

Cancelling an order

Once full payment has been made it will not be refunded. You can reschedule your delivery dates.

Our refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from Foodi5 please contact us - either by emailing us via the Contact Us page ofthe website. If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website and select "Contact Us"and write a suggestion to us. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item.

We operate an open and honest policy at Foodi5 and will work our hardest to make sure we can accommodate and act on any problems or suggestions.

Payment Methods

When using our Order cart there are several payment options on checkout, you can choose to pay either by Debit or Credit Card through our secure Worldpay payment gateway. For Corporate Orders, party orders, if you would prefer to pay by Cheque or Direct Bank Transfer this can also be arranged by emailing us at corporate@foodi5.inand we can process your order manually. If you are paying by bank transfer or Cheque the funds must be in our account 24hours prior to your requested delivery date.

If you want to pay by Cheque it will only be possible if your delivery dates morethan or equals to one month.

If the payment has not cleared in our account we reserve the right to cancel the delivery.

We reserve the right to change the Terms of Use and Privacy Policy at any time without notice posting changes on the Website and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Website. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the Privacy Policy and note the changes made on the Website. Your continued usage of the Services after any change is posted constitutes your acceptance of the amended Terms of Use and Privacy Policy.

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